Consumer Health Data Policy
Effective January 1, 2025
Pets52 Privacy Policy describes how Pets52 handles your personal information generally. Nevada and Washington law require specific disclosures regarding consumer health data. This Consumer Health Data Policy (“Policy”) supplements our Privacy Policy and describes how we collect, use, and share your consumer health data.
In providing our Services, we may collect protected health information as defined by the Health Insurance Portability and Accountability Act (“HIPAA”) as a business associate to your provider. This Policy does not apply to protected health information. If you have questions about how your protected health information is handled, please refer to your provider’s Notice of Privacy Practices.
Consumer health data we collect
“Consumer health data” is personal information that identifies your past, present, or future physical or mental health status. Pets52 collects consumer health data from the following sources:
- Directly from you, such as when you complete the preliminary screening.
- From your provider to facilitate provision of the telehealth services.
- From your legal guardian if you are under the age of 18
As described in our Privacy Policy, the information we collect depends on the context of your interactions with Pets52. We may collect the following consumer health data:
- Biographical and demographic information, such as your age and gender, to the extent related to your physical or mental health status, diagnosis, or treatment.
- Individual health conditions, treatment plans, and diagnoses, such as the results of your depression screening questionnaire, progress notes, and copy of your emotional support animal (ESA) letter.
- Internet or network activity information, such as IP address and browsing history, which could identify your attempt to seek health services on our Services.
Our use of consumer health data
We use your consumer health data to:
- Provide our Services, manage the provision of telehealth services, and connect you with a provider.
- Manage our relationship with you, provide patient support, and send appointment reminders.
- Market our services to you and send you information that may be of interest to you.
- Comply with the law and our legal obligations and respond to legal process or related legal proceedings.
- Prevent fraud and provide security, protect our rights and property, and protect the rights, property, health, or safety of others.
How we share consumer health data
We may share your consumer health data:
- With your provider to facilitate the provision of telehealth services.
- With service providers that we believe need the information to perform a technology, business, or other professional function for us.
- With the government and law enforcement agencies, where necessary to comply with law, respond to a court order or other legal process, in an emergency, to protect our rights and property or to protect the rights, property, health, or safety of others.
- With potential purchasers of our business, in connection with or during negotiation of any reorganization, merger, acquisition, financing, or sale of all or a portion of our assets. We cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this Policy.
We do not “sell” consumer health data in the states of Nevada and Washington as defined in applicable law or allow third parties to collect consumer health data on our Services.
How to exercise your rights
As a Nevada or Washington resident, you have the right to request access to and/or deletion of your consumer health data. You also have the right to withdraw consent if we are processing your consumer health data with your consent. To exercise these rights, please email us at customersupport@pets52.com. If we deny your request, you have the right to appeal our decision by emailing customersupport@pets52.com.
Changes to this Policy
We will update this Policy when necessary to reflect changes in how we use consumer health data or the applicable law. When we post changes to this Policy, we will revise the “Effective” date at the top of the Policy.
How to contact us
For questions about our privacy practices, contact us at customersupport@pets52.com
